Shipping Policy

Shipping & Delivery Policy 

 KAAB PERFUMERY

At KAAB Perfumery, we are dedicated to bringing you high-quality fragrances efficiently and securely. This Shipping & Delivery Policy outlines how your orders are processed, shipped, and delivered.

1. Information Collected for Shipping

To successfully fulfill your orders, we collect personal information when you purchase from our platform, including:

  • Full Name / Recipient Name

  • Contact Phone Number

  • Shipping & Billing Addresses

  • Email Address (for sending order confirmation and tracking details)

This information is shared only with trusted third-party logistics and courier partners strictly to enable order delivery and track shipments.

2. Order Processing & Fulfillment

  • Processing Time: Orders are typically processed and prepared for dispatch within 1 to 3 business days after confirmation.

  • Working Days: Orders are processed from Monday through Saturday, excluding public holidays.

  • Order Modifications: Please ensure your shipping address and contact details are correct at checkout. Once an order is handed over to our courier partner, modifications may not be possible.

3. Shipping Partners & Delivery Times

We partner with reliable third-party shipping services (such as Shiprocket and other leading courier networks) to ensure safe delivery of liquid perfumery products.

  • Estimated Delivery Timelines:

    • Metro / Major Cities: 3 to 5 business days after dispatch.

    • Rest of the Country / Regional Areas: 5 to 8 business days after dispatch.

  • Note: Delivery times are estimates and may vary slightly due to weather, regional delays, or unforeseen logistical circumstances.

4. Tracking Your Order

Once your package is shipped, you will receive an email and/or SMS containing your tracking number and a link to trace your delivery in real-time.

5. Delivery Issues & Address Accuracy

  • Undelivered Packages: If a package cannot be delivered due to an incorrect address, missing contact number, or unreachability after multiple attempts, it will be returned to our facility.

  • Damaged Packages: If you receive a package that is visibly damaged or tampered with, please record a video/photo while opening the shipment and contact our customer service team immediately.

6. Contact Us

If you have any questions regarding your shipment, delivery status, or need assistance with an ongoing order, please get in touch with our customer support team via our official website contact channels or email support.