Return & Refund Policy

At Kaab Perfumery, customer satisfaction is our highest priority. Due to the personal and hygienic nature of perfumes and attars, we handle returns and refunds with specific terms to maintain product safety and quality. Please read our policy below before making a purchase.

1. Return & Replacement Eligibility

We accept return or replacement requests under the following conditions:

  • Damaged, Defective, or Wrong Items Received: If you receive a product that is damaged during transit, defective, or incorrect, please notify us within 48 hours of delivery.

  • Unopened & Unused Condition: Items must be unused, unsealed, and in their original packaging with all security tags, boxes, and seals intact.

  • Non-Returnable Items: Opened bottle seals, used fragrances, customized products, and promotional/clearance items are non-returnable due to hygiene and safety reasons.

2. How to Initiate a Return or Replacement

If you receive a damaged or wrong product, follow these steps:

  1. Record Proof: Take clear photos or an unboxing video showing the damaged or incorrect item, along with the outer box and shipping label.

  2. Contact Us: Reach out to our support team within 48 hours at:

    • Email: kaabperfumery@gmail.com

    • Mobile / Phone: +91 8604008291

  3. Verification: Once our quality control team reviews and verifies your request, we will schedule a reverse pickup or provide return instructions.

3. Inspection & Processing

  • Verification Process: All returned items undergo a physical inspection upon arrival at our facility.

  • Approval/Rejection: If the returned item passes quality inspection (unopened and original condition), your replacement or refund will be processed. If the item shows signs of use, seal breakage, or missing original packaging, the return request may be declined.

4. Refunds & Store Credit

Once your return is inspected and approved:

  • Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, or Wallet) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via Bank Transfer / UPI or issued as Store Credit / Gift Card after verifying your payment details.

  • Shipping Charges: Original shipping fees (if any) are non-refundable unless the return is due to an error on our part (damaged/incorrect item).

5. Order Cancellations

  • Before Dispatch: You may request to cancel your order within 24 hours of placement or before it is dispatched by contacting our customer support team. A full refund will be processed.

  • After Dispatch: Orders that have already been handed over to our courier partner cannot be canceled.

6. Customer Support

For any return, replacement, or refund inquiries, please contact us:

  • Email: kaabperfumery@gmail.com

  • Mobile / Phone: +91 8604008291